Lagniappe: Integrating a New Service: One Library's Experience with Digital Refrence

Authors

  • Susan Herzog University of Wisconsin-Milwaukee

DOI:

https://doi.org/10.3776/ncl.v61i4.178

Abstract

Recently I completed answering a two-page list of questions from a Virginia library that was planning digital reference service. Their concerns reminded me where the Public Library of Charlotte andMecklenburg County (PLCMC) was about two years ago, when we began to consider virtual reference.

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Published

2009-01-20

Issue

Vol. 61 No. 4 (2003)

Section

Columns

License

Articles published 2023 and later: (C) The Authors

Articles published 2022 and earlier: Copyright Editor, North Carolina Libraries