265010 JoynerRef: Text Message Reference Service @ ECU
DOI:
https://doi.org/10.3776/ncl.v67i1.274Abstract
Many libraries have embraced email and IM reference service, but have yet to offer reference via text message. But like e-mail and IM, text messaging represents just another method among a suite of online options to meet the reference needs of library patrons. In fact, if a library is already able to receive IMs via American Online’s Instant Messenger (AIM) then it already is able to offer text messaging as a free service. This article explains how a recent AIM modification, or “hack”, has given libraries and patrons access to a feature that was previously unavailable. AIM is by far the most popular IM client, with more than 55 million active users. A recent study at UNC – Chapel Hill’s House Undergraduate Library found that students prefer using AIM because its familiarity allows multitasking and lacks formalityDownloads
Published
2009-04-09
Issue
Section
Features
License
Articles published 2023 and later: (C) The Authors
Articles published 2022 and earlier: Copyright Editor, North Carolina Libraries