Wired to the World
Tech Troubleshooting Tips and Tricks
AbstractHaving a great deal of electronic content, both created and managed internally by the library and externally by publishers and vendors, is nothing new to the library profession. Yet the art of troubleshooting is something that many librarians must learn on their own or from conversations in the halls of conferences. This short column seeks to share tips and techniques that librarians can use to get started on troubleshooting issues either as a solo endeavor or before escalating to a specialist or third party. It is based on the author’s own experience fixing links, search boxes, and authentication systems, both on the library side as an electronic resources' librarian and now as a library service engineer for EBSCO.
Copyright (c) 2023 Kate Hill
This work is licensed under a Creative Commons Attribution 4.0 International License.
Articles published 2023 and later: (C) The Authors
Articles published 2022 and earlier: Copyright Editor, North Carolina Libraries