Meeting Students Where They Are: Enhancing the Library’s Physical and Virtual Presence at High Point University

Abstract

This article recounts the experiences of the library staff at the University Center Learning Commons at High Point University. Opening the Learning Commons as a satellite library in a residential/recreational building gave staff the opportunity to meet students where they were physically. It also provided the opportunity to launch a Facebook presence for the libraries at HPU and virtual reference with a 24/7 chat service and meet students where they are virtually.