Wired to the World

Tech Troubleshooting Tips and Tricks

Abstract

Having a great deal of electronic content, both created and managed internally by the library and externally by publishers and vendors, is nothing new to the library profession.  Yet the art of troubleshooting is something that many librarians must learn on their own or from conversations in the halls of conferences.    This short column seeks to share tips and techniques that librarians can use to get started on troubleshooting issues either as a solo endeavor or before escalating to a specialist or third party.  It is based on the author’s own experience fixing links, search boxes, and authentication systems, both on the library side as an electronic resources' librarian and now as a library service engineer for EBSCO.